Service Reviews following Best Value principles

The RQA Health Check

• Detailed Service Reviews of strategic rationale, objectives, nature of service and customers - Challenging accepted principles
• Consultation and Research including user / non-user surveys
• Assessment of Performance and Continuous Improvement
• Evaluation and Comparison against industry benchmarks and indicators for efficiency, effectiveness and economy
• Advising on management options and the tender process - managing Competition
• Development of SMART Action Plans
• Catering Healthchecks
  
  

Significant projects include:

• Best Value Evaluation and Training for States of Jersey, Sport, Leisure and Recreation
• Best Value Review of Libraries in Swindon
• A Cultural Strategy for Surrey Heath following Best Value principles
• Exeter City Council's Leisure Strategy - a Best Value Service Review
• Sports and community facility reviews for Winchester City Council and East Hampshire District Council
• Catering Healthchecks for Leisure Trusts and  DSOs